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@ -408,7 +408,7 @@
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filterable |
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default-first-option |
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:reserve-keyword="false" |
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placeholder="请选择处理结果" |
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placeholder="暂无处理结果" |
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disabled |
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> |
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<el-option |
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@ -462,6 +462,18 @@
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<span>总金额:{{ TotalClaimAmount }}元</span> |
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</div> |
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</div> |
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<!-- 处理结果说明 --> |
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<el-form-item label="处理结果说明" class="el_resj" v-if="ProcessingList.length"> |
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<el-input |
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v-model="Indexform.resultDescription" |
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placeholder="请输入处理结果说明" |
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clearable |
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:autosize="{ minRows: 3, maxRows: 4 }" |
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type="textarea" |
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disabled |
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/> |
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</el-form-item> |
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</el-tab-pane> |
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</el-tabs> |
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@ -488,26 +500,35 @@
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<div class="el_pkLi"> |
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<div class="sk_input"> |
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<el-tooltip :content="item.name" placement="top"> |
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<el-input |
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v-model="item.name" |
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:placeholder="item.state == 0 ? '暂无赔款方' : '暂无受款方'" |
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disabled |
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/> |
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</el-tooltip> |
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</div> |
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<div class="sk_input"> |
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<span>原因</span> |
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<el-tooltip :content="item.reason" placement="top"> |
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<el-input v-model="item.reason" placeholder="暂无原因" disabled /> |
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</el-tooltip> |
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</div> |
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<div class="sk_input"> |
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<span>金额</span> |
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<el-tooltip :content="item.num?item.num:'0'" placement="top"> |
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<el-input |
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@input="amountMoney" |
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:min="0" |
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v-model="item.num" |
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placeholder="金额" |
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placeholder="0" |
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disabled |
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/> |
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</el-tooltip> |
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</div> |
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<!-- 赔款方是那个仓库的 --> |
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<div class="sk_input" v-if="item.state == 0"> |
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<span>仓库</span> |
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<el-select v-model="item.warehouseId" disabled filterable placeholder="暂无仓库"> |
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<el-option |
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v-for="item in warehouseData" |
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@ -516,11 +537,14 @@
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:value="item.value" |
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/> |
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</el-select> |
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</div> |
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<div class="sk_input" v-if="item.state == 1"></div> |
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<!-- 责任人 --> |
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<div class="sk_input" v-if="item.state == 0"> |
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<span>责任人</span> |
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<el-tooltip :content="item.compensationPersonnel?item.compensationPersonnel:'暂无责任人'" placement="top"> |
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<el-input |
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v-model="item.compensationPersonnel" |
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placeholder="暂无责任人" |
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@ -528,6 +552,7 @@
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:rows="2" |
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disabled |
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/> |
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</el-tooltip> |
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</div> |
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<div class="sk_input" v-if="item.state == 1"></div> |
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@ -543,6 +568,32 @@
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</div> |
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</el-tab-pane> |
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</el-tabs> |
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<!-- 仲裁原因 --> |
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<!-- v-if="routerState == 'end'" --> |
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<div class="arbitrate" v-if="UserPermissions != '仓库客服'"> |
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<el-tabs type="border-card" class="demo-tabs"> |
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<el-tab-pane> |
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<template #label> |
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<span class="custom-tabs-label"> |
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<el-icon><Star /></el-icon> |
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<span>仲裁原因</span> |
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</span> |
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</template> |
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<el-input |
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v-model="Indexform.arbitrate" |
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type="textarea" |
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:autosize="{ minRows: 5, maxRows: 4 }" |
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disabled |
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placeholder="暂无仲裁原因" |
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/> |
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</el-tab-pane> |
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</el-tabs> |
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</div> |
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<!-- 照片回显 --> |
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<el-tabs type="border-card" class="demo-tabs el-photo"> |
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<el-tab-pane> |
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@ -588,36 +639,40 @@
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</el-tab-pane> |
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</el-tabs> |
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<!-- 仲裁原因 --> |
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<!-- v-if="routerState == 'end'" --> |
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<div class="arbitrate" v-if="UserPermissions != '仓库客服'"> |
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<el-tabs type="border-card" class="demo-tabs"> |
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<el-tab-pane> |
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<template #label> |
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<span class="custom-tabs-label"> |
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<el-icon><Star /></el-icon> |
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<span>仲裁原因</span> |
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</span> |
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</template> |
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<el-input |
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v-model="Indexform.arbitrate" |
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type="textarea" |
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:autosize="{ minRows: 5, maxRows: 4 }" |
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disabled |
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placeholder="暂无仲裁原因" |
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/> |
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</el-tab-pane> |
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</el-tabs> |
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</div> |
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</div> |
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<div class="dialog-footer"> |
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<el-button type="primary"> 回复 </el-button> |
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<el-button type="primary"> 处理结果 </el-button> |
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<el-button type="primary"> 完结 </el-button> |
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<el-button type="primary"> 打回 </el-button> |
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<el-button type="primary"> 客服仲裁 </el-button> |
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<el-button type="primary"> 信息编辑 </el-button> |
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<el-button type="primary" v-if="PermissionButton.reply" @click="addireply">回复</el-button> |
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<el-button type="primary" v-if="PermissionButton.Processing_results" @click="addingRecord" |
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>处理结果 |
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</el-button> |
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<el-button type="primary" v-if="PermissionButton.work_order_completion" @click="EndJump" |
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>完结</el-button |
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> |
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<el-button type="primary" v-if="PermissionButton.repulse" @click="BatchReturn" |
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>打回</el-button |
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> |
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<el-button |
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type="primary" |
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v-if="PermissionButton.apply_arbitration" |
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@click="CustomerServiceCompleted" |
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>客服仲裁完结</el-button |
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> |
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<el-button |
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type="primary" |
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v-if="PermissionButton.information_editing" |
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@click="EditInformation" |
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>信息编辑</el-button |
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> |
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<el-button |
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type="primary" |
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v-if="PermissionButton.Appeal_established" |
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@click="AppealEstablished" |
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>申诉成立</el-button |
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> |
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<el-button type="primary" v-if="PermissionButton.Appeal_rejection" @click="AppealRejection" |
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>申诉驳回</el-button |
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> |
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</div> |
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</el-card> |
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|
@ -632,10 +687,10 @@
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> |
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<div class="el_Processingparty"> |
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<div></div> |
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<div class="el_Refresh" @click="Chatrefresh"> |
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<div class="el_Refresh" @click="Chatrefresh"> |
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<el-button type="primary">刷新</el-button> |
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</div> |
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</div> |
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</div> |
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|
<div class="ovhe" :style="{ height: msgHight + 'px' }" ref="scrollContainer"> |
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<el-timeline> |
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<el-timeline-item |
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|
@ -657,10 +712,6 @@
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<h4>{{ item.username }}【{{ item.name }}】</h4> |
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</div> |
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|
<div class="e_ico"> |
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|
<el-icon><Timer /></el-icon>: |
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|
<p>{{ item.time }}</p> |
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</div> |
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|
|
<el-tag |
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|
:class="{ |
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identifyingC1: item.difference == '1', |
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@ -711,6 +762,10 @@
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</div> |
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|
<div class="identifying"> |
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|
<div class="e_ico"> |
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|
<el-icon><Timer /></el-icon>: |
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|
<p>{{ item.time }}</p> |
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</div> |
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|
<div |
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|
class="tag" |
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v-if=" |
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|
@ -740,6 +795,46 @@
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</el-tabs> |
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</div> |
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</el-affix> |
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|
<!-- 打回弹窗 --> |
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|
<el-dialog v-model="dialogReturn" title="工单打回" width="40%" draggable class="plAllret"> |
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<el-form |
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v-loading="repulse" |
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element-loading-text="正在打回中..." |
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label-position="top" |
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|
label-width="100px" |
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:model="BatchFrom" |
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class="el_form_BatchFrom" |
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> |
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<el-form-item label="打回原因" class="el_BatchFrom"> |
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|
<el-input v-model="BatchFrom.txt" type="textarea" :rows="4" /> |
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</el-form-item> |
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|
<el-form-item label="流转营业部"> |
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|
<el-select |
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v-model="BatchFrom.businessDepartment" |
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multiple |
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|
filterable |
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|
default-first-option |
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|
:reserve-keyword="false" |
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|
|
placeholder="请选择活动区域" |
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|
> |
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|
<el-option |
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|
v-for="item in warehouseData" |
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:key="item.value" |
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:label="item.label" |
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|
:value="item.value" |
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/> |
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</el-select> |
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</el-form-item> |
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</el-form> |
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|
<template #footer> |
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|
<span class="dialog-footer"> |
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<el-button @click="dialogReturn = false">取消</el-button> |
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<el-button type="primary" @click="ConfirmReturn" :disabled="repulse"> 确定 </el-button> |
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</span> |
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</template> |
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</el-dialog> |
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</div> |
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</template> |
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@ -747,20 +842,17 @@
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import { ElMessage, ElMessageBox } from 'element-plus'; |
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|
import { useRouter, useRoute } from 'vue-router'; |
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|
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import { useStore } from 'vuex'; |
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const $store = useStore(); |
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const $useStore = useStore(); |
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import { getDictionaryBiz } from '@/api/system/dict'; //字典 |
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import { getDetailWarehouse, getDeptWarehouse } from '@/api/basicdata/basicdataWarehouse'; //处理方 |
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import { getDeptWarehouse } from '@/api/basicdata/basicdataWarehouse'; //处理方 |
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import { |
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|
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$_submit, |
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$_getBusinessDepartmentUser, |
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|
$_getAbnormalPackage, |
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$_shippingInformation, |
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|
|
$_getTrackRecord, |
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|
|
$_getSurveyRecord, |
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|
$_getInfo, |
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$_batchReturn, |
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|
|
$_Cancelappeal, |
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|
} from '@/api/aftersales/aftersalesWorkOrder'; |
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|
|
import { computeNumber } from '@/utils/util'; |
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|
import { ref, reactive, toRefs, computed, onMounted, nextTick } from 'vue'; |
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|
|
import { ref, reactive, computed, onMounted } from 'vue'; |
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|
|
import { getToken } from '@/utils/auth'; |
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|
|
const $router = useRouter(); |
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|
|
const $route = useRoute(); |
|
|
|
|
@ -769,6 +861,7 @@ const Indexform = ref({
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|
decreaseImageEntityList: [], //处理好的图片数据 |
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|
|
discoveryNode: '1', |
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|
}); //首页新增表单 |
|
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|
|
const pageState = ref(false); //页面加载状态 |
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|
|
const ProcessingResults = ref([]); //处理结果列表选项 |
|
|
|
|
const IndexException = ref([]); //异常类型下拉选择 |
|
|
|
|
const ZFname = ref(''); //支付名字预留状态 |
|
|
|
|
@ -815,6 +908,10 @@ const msgState = ref(0);
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|
|
const Msgloading = ref(false); |
|
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|
|
const TotalamountCompensation = ref(0); //赔款总金额 |
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|
|
const TotalamountReceived = ref(0); //受款总金额 |
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|
|
const BatchFrom = ref({}); //打回内容 |
|
|
|
|
const dialogReturn = ref(false); //打回弹窗 |
|
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|
|
const appeal = ref(false); //工单申诉状态 |
|
|
|
|
const AppealReview = ref(false); //申诉状态只能查看 |
|
|
|
|
const CompensationParty = ref([ |
|
|
|
|
{ |
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|
|
name: '', |
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|
|
|
@ -885,6 +982,20 @@ onMounted(() => {
|
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|
|
}, 0); |
|
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|
|
}); |
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|
|
// 底部按钮权限 |
|
|
|
|
const PermissionButton = computed(() => { |
|
|
|
|
return { |
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|
|
reply: !appeal.value, //回复 |
|
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|
|
Processing_results: !appeal.value && $route.query.workOrderStatus != '21', //处理结果 |
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|
|
work_order_completion: !appeal.value, //完结 |
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|
|
repulse: !appeal.value, //打回 |
|
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|
|
apply_arbitration: !appeal.value, //客服仲裁完结 |
|
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|
|
information_editing: !appeal.value, //信息编辑 |
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|
|
Appeal_established: appeal.value && AppealReview.value, //申诉成立 |
|
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|
|
Appeal_rejection: appeal.value && AppealReview.value, //申诉驳回 |
|
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|
|
}; |
|
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|
|
}); |
|
|
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|
|
|
|
|
// 聊天记录获取 |
|
|
|
|
const Chathistory = res => { |
|
|
|
|
Msgloading.value = true; |
|
|
|
|
@ -1206,9 +1317,177 @@ const isShowFormItem2 = computed(() => {
|
|
|
|
|
return !['2', '5', '6', '7', '8'].includes(groundlineType.value); |
|
|
|
|
}); |
|
|
|
|
// 聊天刷新 |
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const Chatrefresh=()=>{ |
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Chathistory() |
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} |
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const Chatrefresh = () => { |
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Chathistory(); |
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}; |
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// 底部按钮事件 |
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// 回复 |
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const addireply = () => { |
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$router.push({ |
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path: '/aftersales/aftersalesWorkOrderend', |
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query: { |
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id: $route.query.id, |
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name: $route.query.workOrderNumber + '-回复', |
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businessId: $route.query.workOrderNumber, |
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RouterState: 'determine', |
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index: '0', |
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}, |
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}); |
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}; |
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// 处理结果 |
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const addingRecord = () => { |
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$router.push({ |
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path: '/aftersales/aftersalesWorkOrderend', |
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query: { |
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id: $route.query.id, |
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name: $route.query.workOrderNumber + '-添加异常记录', |
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businessId: $route.query.workOrderNumber, |
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RouterState: 'record', |
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index: '1', |
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}, |
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}); |
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}; |
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// 完结 |
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const EndJump = () => { |
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$router.push({ |
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path: '/aftersales/aftersalesWorkOrderend', |
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query: { |
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id: $route.query.id, |
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name: $route.query.workOrderNumber + '-完结填写', |
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RouterState: 'end', |
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index: '2', |
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workOrderStatus: $route.query.workOrderStatus, //当前单子状态 |
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}, |
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}); |
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}; |
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// 打回 |
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const BatchReturn = () => { |
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BatchFrom.value.businessDepartment = []; |
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BatchFrom.value.txt = null; |
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dialogReturn.value = true; |
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}; |
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// 客服仲裁完结 |
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const CustomerServiceCompleted = () => { |
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$router.push({ |
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path: '/aftersales/aftersalesWorkOrdermodify', |
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query: { |
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id: $route.query.id, |
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name: $route.query.workOrderNumber + '-客服仲裁完结', |
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businessId: $route.query.businessId, |
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warehouseId: $route.query.warehouseId, |
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workOrderNumber: $route.query.workOrderNumber, |
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RouterState: 'Kfend', |
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CompletedEditing: 'true', //可以编辑完结信息编辑 |
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index: '1', |
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}, |
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}); |
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}; |
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// 信息编辑 |
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const EditInformation = () => { |
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$router.push({ |
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path: '/aftersales/aftersalesWorkOrdermodify', |
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query: { |
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id: $route.query.id, |
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name: $route.query.workOrderNumber + '-编辑', |
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businessId: $route.query.businessId, |
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warehouseId: $route.query.warehouseId, |
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workOrderNumber: $route.query.workOrderNumber, |
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RouterState: 'Infoedit', |
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ProcessType: $route.query.ProcessType, //类型 1 待处理 2 已处理 |
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}, |
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}); |
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}; |
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// 申诉成立 |
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const AppealEstablished = () => { |
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$router.push({ |
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path: '/aftersales/aftersalesWorkOrdermodify', |
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query: { |
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id: $route.query.id, //这里的id是workOrderId是有申诉列表带入的 |
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name: $route.query.workOrderNumber + '-申诉编辑', |
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businessId: $route.query.businessId, |
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warehouseId: $route.query.warehouseId, |
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workOrderNumber: $route.query.workOrderNumber, |
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RouterState: 'Kfend', |
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Appealeditor: 'appeal', //申诉编辑 |
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appealID: $route.query.appealID, //申诉ID |
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}, |
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}); |
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}; |
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// 申诉驳回 |
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const AppealRejection = () => { |
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let data = { |
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id: $route.query.appeal, //取消申诉ID |
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typesOf: '2', //申诉状态 |
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workOrderId: $route.query.id, //异常工单ID |
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}; |
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$_Cancelappeal(data) |
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.then(res => { |
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console.log(res, '申诉驳回返回值'); |
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if (res.data.code == 200) { |
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ElMessage({ |
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showClose: true, |
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message: '申诉驳回成功', |
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type: 'success', |
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}); |
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$useStore.commit('DEL_TAG_CURRENT'); //关闭当前页面 |
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$router.push({ |
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path: '/aftersales/aftersalesWorkOrder', |
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}); |
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} |
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}) |
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.catch(res => { |
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ElMessage({ |
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showClose: true, |
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message: '操作失败', |
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type: 'success', |
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}); |
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}) |
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.finally(() => { |
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Pageloading.value = false; //关闭加载效果 |
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}); |
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}; |
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// 工单打回确认按钮 |
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const ConfirmReturn = () => { |
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repulse.value = true; //开启加载并关闭按钮 |
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let data = { |
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processorList: [], |
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}; |
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// 过滤满足条件的对象 |
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let foundObjs = warehouseData.value.filter(obj => |
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BatchFrom.value.businessDepartment.includes(obj.value) |
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); |
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data['businessId'] = foundObjs.map(item => item.value).join(','); |
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data['businessName'] = foundObjs.map(item => item.label).join(','); |
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// 营业部处理 |
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foundObjs.forEach(item => { |
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data['processorList'].push({ id: item.value, name: item.label }); |
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}); |
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data.reasonReturn = BatchFrom.value.txt; //打回原因 |
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data.workOrderIds = [$route.query.id]; //异常工单ID |
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console.log(data, '处理好的值'); |
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$_batchReturn(data) |
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.then(res => { |
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repulse.value = false; //关闭加载并关闭按钮 |
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dialogReturn.value = false; //关闭打回弹窗 |
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if (res.data.code == 200) { |
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ElMessage({ |
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message: res.data.msg, |
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type: 'success', |
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}); |
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$router.push('/aftersales/aftersalesWorkOrder'); //打回成功跳转到列表 |
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} |
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}) |
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.catch(error => { |
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repulse.value = false; //关闭加载并关闭按钮 |
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dialogReturn.value = false; //关闭打回弹窗 |
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}); |
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}; |
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</script> |
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<style scoped lang="scss"> |
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@ -1715,6 +1994,9 @@ const Chatrefresh=()=>{
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display: flex; |
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justify-content: space-between; |
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align-items: center; |
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.el-tag { |
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width: 70px; |
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} |
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} |
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} |
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.content { |
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@ -1789,11 +2071,11 @@ const Chatrefresh=()=>{
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:deep(.el-select) { |
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width: 100%; |
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} |
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span{ |
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span { |
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font-size: 20px; |
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} |
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:deep(.el_Refresh){ |
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i{ |
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:deep(.el_Refresh) { |
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i { |
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font-size: 30px; |
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} |
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} |
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@ -1840,7 +2122,14 @@ const Chatrefresh=()=>{
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display: none !important; |
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} |
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} |
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.identifying { |
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display: flex; |
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align-items: center; |
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justify-content: space-between; |
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.el-tag { |
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width: 70px; |
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} |
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} |
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.identifyingC1 { |
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background-color: #409eff; |
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border-radius: 4px; |
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@ -1882,14 +2171,24 @@ const Chatrefresh=()=>{
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.title { |
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width: max-content; |
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height: 100%; |
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display: flex; |
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display: block; |
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align-items: center; |
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font-size: 14px; |
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font-weight: 500; |
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} |
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.sk_input { |
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margin: 0 5px; |
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margin-left: 20px; |
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margin-left: 4px; |
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width: 20%; |
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display: flex; |
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align-items: center; |
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span{ |
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width: 100px; |
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margin-right: 4px; |
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display: flex; |
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justify-content: flex-end; |
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font-size: 14px; |
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font-weight: 400; |
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} |
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} |
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.el-button { |
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border: none; |
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@ -1929,7 +2228,38 @@ const Chatrefresh=()=>{
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margin: 0; |
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} |
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} |
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.arbitrate{ |
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.arbitrate { |
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margin-top: 10px; |
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} |
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.el_BatchFrom { |
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width: 70%; |
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} |
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.el_form_BatchFrom { |
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display: flex; |
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justify-content: space-between; |
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:deep(.el-select-tags-wrapper) { |
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.el-tag { |
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width: 100%; |
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} |
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} |
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} |
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:deep(#avue-view) { |
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background-color: #fff; |
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} |
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:deep(.el_resj){ |
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flex-direction: column; |
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.el-form-item__label{ |
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justify-content: center; |
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font-weight: 500; |
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border: 1px solid #dcdfe6; |
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width: fit-content; |
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display: flex; |
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align-items: center; |
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padding: 0; |
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padding: 0 4px; |
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border-bottom: 0; |
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color: #172e60; |
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border-radius: 2px; |
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} |
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} |
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</style> |
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